Shipping policy

Shipping Policy

Worldwide Shipping

Vilo Hobby Zone offers international shipping to supported destinations worldwide. Available destinations, shipping methods, and charges are shown at checkout and may change based on carrier availability, product restrictions, customs requirements, or other operational factors.

Order Processing and Dispatch

Most in-stock orders are prepared for dispatch within 1–3 business days. Pre-order, backorder, special-order, sourcing-service, or otherwise non-stock items may have different dispatch timelines shown on the product page, quote, invoice, or order confirmation.

If we become unable to ship within a stated dispatch timeframe, we will provide an appropriate delay notice, revised shipping information, cancellation option, or refund as required by applicable law.

Delivery Estimates

Estimated transit times begin after dispatch and are not guaranteed unless expressly stated otherwise. Typical estimates vary by destination and service. Customs clearance, carrier delays, weather, public holidays, remote-area delivery, security screening, and other events outside our reasonable control can affect delivery time.

Tracking

When tracking is available, tracking information will be provided after shipment. Carrier scans may take additional time to appear after dispatch.

Customs, Duties, VAT, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or carrier. Unless checkout expressly states that these charges are collected or included, they are the responsibility of the recipient.

If taxes, duties, or similar charges are collected at checkout for a particular destination or shipping method, the amount and treatment shown at checkout will control for that order, subject to any adjustment required by the relevant authority.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered fulfillment.

Lost, Damaged, or Incorrect Shipments

If an order arrives damaged, appears to be lost, or contains the wrong item, contact support@vilohobbyzone.com as soon as reasonably possible. Please retain the item, outer shipping carton, and packing materials and provide clear photos or other information when relevant.

We will review the issue and coordinate the appropriate next steps. Depending on the circumstances, these may include a carrier investigation, replacement parts, replacement, return, or refund.

Nothing in this policy limits rights or remedies that cannot be waived under the law applicable to a particular transaction.